Hospitality Business Analyst

Hospitality Business Analyst

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The hospitality industry is booming with rapid advances especially in technology and business digitalization. This is where business analysts (BA) come in to let you know what is best for you and how to get it.

There is a range of job responsibilities of a hospitality business analyst such as follows:

  • Constant communication with higher management
  • Excellent communication skills especially in public-dealings
  • On-time and precise financial reporting along with the preparation of analytical reports
  • Forecast budgets, prepare variance reports
  • Assist management team in budget planning
  • Review and submission of weekly, monthly sector-specific reports that analyze industry variances
  • Assist in the pro forma creation for new hotels and management contract opportunities
  • Ad hoc reporting as per need and as per request
  • Facilitation in business requirements analysis and designs
  • Effective communications and documentations
  • Working with cross-functional team analysts, project managers and owners
  • Creation of user story documentation and acceptance criteria evaluation
  • Understand process mapping, user journey, as-in and to-be entity diagrams
  • Determine creative solutions
  • Collaborate and work with external and internal vendors for obtaining additional insights, approaches and demonstrations of PMS Solutions. Documentation of functional, integration and testing requirements as well as SLAs and operating-level agreements
  • Determining, identify and analyze alternative solutions to complex hotel requirements along with the provision of guidance to the teams
  • Top-notch analytical skills to analyze and conceptualize solutions for complex problems
  • Conduct process re-engineering, strong process management, negotiations, influencing and problem-solving
  • Train mentors and other team members as per requirement
  • Partnering with corporate and regional teams
  • Participate in conferences, meetings, group calls with the business partners to make sure precise forecasting
  • Develop innovative analysis on all the aspects of retail and rental sector trends and also competitor trends
  • Participate in business review meetings
  • Conduct in-depth analysis about return on investment
  • Organize the data, highlight issues and propose solutions
  • Collaboration with operations, marketing and finance for the development of all sales performance
  • Present financial modelling in the most simplified form to higher leadership
  • Partner with the regional leadership team to develop a detailed annual operating and capital budgets

Skills Required for Hospitality Business Analysts:

A vast set of highly qualified skills are needed for hotel business analysts such as:

  • Experience with hospitality sector, hospitality IT or Hotel property Management Software Products
  • Knowledge and experience of working with tools such as Jira and Confluence desired
  • At least 2 years initial experience in a similar role
  • Bachelor degrees in hotel management, business management, or similar field are considered as a bonus for the BAs.
  • Preferred experience in Hotel or hospitality sector
  • Ability to read and interpret cost-benefit analysis, loss statements and balance sheets
  • Proficiency in modelling and database skills
  • Professional experience in MS packages such as VLOOKUP, Index & Match formulas, pivot tables, macros, and conditional formatting
  • Passionate, brave and ambitious to take on challenges head-on
  • Demonstrate high levels of history in intellectual curiosity
  • Advanced skills in MS Office Excel
  • Excellent quantitative, qualitative and presentation skills
  • Multi-tasking and pressure handling skills with mass-public dealing communication skills
  • Ability to work and manage large teams
  • Ability to adapt to a fast-paced environment
  • Energetic, vibrant and pleasing personality to deal with any kind of customer with patience and professionalism

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